Effective Date: 19 th May 2025
Ricoma Australia – distributed by Blessington Pty Limited (ABN 71 083 060 271)
At Ricoma Australia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
In this policy, references to “we”, “us”, or “our” refer to Blessington Pty Limited, trading as Ricoma Australia, the authorised distributor for Ricoma in Australia.
Business address:
Unit 17, 167 Prospect Highway
Seven Hills NSW 2147
Australia
ABN: 71 083 060 271
Website: www.ricoma.com.au
2. What Information We Collect
We may collect personal information from you when you visit our website, make an enquiry, place an order, subscribe to communications, or engage with us through other channels.
This may include:
- Full name
- Address
- Phone number
- Email address
- Business name (if applicable)
- Order and payment information
- Preferences and feedback
- Any communications you have with us
We may also collect usage data via cookies and analytics tools when you interact with our website.
3. How We Collect Personal Information
We collect information in various ways, including:
- When you complete forms on our website
- When you make purchases
- When you contact us by phone, email, or live chat
- When you sign up for marketing communications
- From third parties (e.g. payment processors, delivery providers)
- Automatically through website cookies or analytics tools
You may choose to remain anonymous or use a pseudonym, but this may limit our ability to provide you with our services.
4. Why We Collect Personal Information
We collect personal information so we can:
- Process your orders and provide requested products and services
- Deliver customer support and respond to enquiries
- Improve your website and customer experience
- Send important notifications such as order updates
- Offer marketing materials (only where you’ve consented)
- Meet legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your information to:
- Payment gateways and financial institutions
- Freight and courier companies
- Marketing and communications service providers
- IT service providers including hosting and website analytics
- Government authorities or law enforcement if required by law
All third-party providers are expected to manage your information in accordance with Australian privacy standards.
We do not sell your information to third parties.
6. SMS and Email Marketing
If you opt in, you may receive emails or text messages from us regarding promotions, news, or product updates.
- You can unsubscribe from emails by clicking the “Unsubscribe” link in the message.
- You can stop SMS by replying STOP to any text message.
We respect your preferences and take all reasonable steps to honour your request promptly.
7. Storage and Security
We take the security of your information seriously and implement industry-standard measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information is stored securely in both electronic and physical formats and is only accessible by authorised personnel.
8. Access and Correction
You may request access to the personal information we hold about you, or request corrections to ensure your information is accurate, up to date, and complete.
To do so, please contact us via the details below. We will respond to your request within a reasonable timeframe.
9. Cookies and Website Analytics
Our website uses cookies and analytics tools (e.g. Google Analytics) to improve functionality and user experience. These may collect anonymous information such as:
- Pages visited
- Time spent on site
- Device type
- Browser used
You can manage cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our practices. Any changes will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, or if you would like to make a complaint, please contact us:
Ricoma Australia (Blessington Pty Limited)
Unit 17, 167 Prospect Highway
Seven Hills NSW 2147
Email: support@ricoma.com.au
Phone: 1300 88 99 28
We will respond to all complaints in a timely and respectful manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
