Welcome to ricoma.com.au, the official website of Ricoma Australia, distributed by Blessington Pty Limited, ABN 71 083 060 271. By accessing, browsing, or using this website, you agree to be bound by the terms and conditions outlined below. Please read them carefully before proceeding. If you do not agree with any part of these Terms & Conditions, please do not use this site.
These Terms govern all purchases made through our Website and are governed by the laws of the Commonwealth of Australia and the State of New South Wales.
1. About US:
References to “we”, “us”, or “our” in these Terms & Conditions are to Blessington Pty Limited, ABN 71 083 060 271, Unit 17, 167 Prospect Highway, Seven Hills NSW 2147, Australia – the authorised distributor for Ricoma and trading as Ricoma Australia.
2. General Terms
- Ricoma Australia reserves the right to change or update these Terms & Conditions at any time without prior notice.
- Continued use of the website following such changes constitutes your acceptance of the updated terms.
- You agree not to use the website for any unlawful or prohibited purpose.
3. Intellectual Property
- All content on this website, including but not limited to text, images, graphics, logos, videos, and software, is the property of Ricoma Australia or its licensors.
- You may not reproduce, modify, distribute, or republish any part of this website without written permission from Ricoma Australia.
4. Payment Methods
We accept payments through Stripe and PayPal. Orders over $1,000 may require photo ID verification. Payment details are encrypted using SSL 256-bit encryption.
5. Pricing & Product Information
- All prices listed on this site are in Australian Dollars (AUD) and include GST unless otherwise stated.
- Ricoma Australia endeavours to ensure all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or omissions.
6. Order Acceptance & Cancellation
- Orders are subject to acceptance and availability.
- Ricoma Australia reserves the right to cancel or refuse any order at its sole discretion.
- If an order is cancelled, we will notify you and issue a full refund if payment has already been made.
7. Delivery & Shipping
Delivery time estimates:
- 5 Business Days: QLD Metro, NSW, ACT, VIC, SA
- 7–10 Business Days: All other states
Deliveries cannot be made to Islands, PO Boxes, Parcel Lockers, or Post Offices. Orders returned due to failed delivery will incur a re-delivery fee.
8. Returns & Refunds
- Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
- For more information, please refer to our Returns & Refund Policy available on our website.
9. Limitation of Liability
- To the extent permitted by law, Ricoma Australia shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use this website or products purchased through it.
- This includes, but is not limited to, loss of income, data, or business opportunities.
10. Privacy & Use of Personal Information
Ricoma Australia is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection & Use
We collect personal information you provide through forms, purchases, account registration, and customer support channels. This may include:
- Name
- Contact information (email, phone number, address)
- Payment details
- Purchase history
- Communication preferences
Purpose of Collection
Your personal information is used for purposes including but not limited to:
- Processing transactions and fulfilling orders
- Communicating with you regarding orders, services, or promotions
- Providing customer support
- Improving our website and services
- Sending marketing communications via email, SMS, and other channels (with your consent)
Disclosure
We may disclose your personal information to third-party service providers (e.g., couriers, payment processors) for the purpose of fulfilling our obligations. These third parties are bound by strict confidentiality and privacy obligations.
For more details, refer to our Privacy Policy.
11. SMS Marketing Terms & Conditions
By providing your mobile number and opting in to receive SMS messages from Ricoma Australia, you agree to the following:
- You consent to receive promotional and transactional SMS messages from Ricoma Australia, including product updates, offers, reminders, and customer service notifications.
- Message frequency may vary depending on your interactions with us.
- You can unsubscribe at any time by replying STOP to any message received.
- Standard message and data rates may apply as per your mobile provider's terms.
12. Mobile Terms of Service
The Ricoma® Australia mobile message service (the "Service") is operated by Ricoma® Australia (“Ricoma® Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Ricoma® Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ricoma® Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ricoma® Australia. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Ricoma or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ricoma® Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Ricoma or email info@ricoma.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
13. External Links
Our website may contain links to third-party websites for your convenience. Ricoma Australia is not responsible for the content or practices of these external sites. Accessing third-party sites is at your own risk.
14. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New South Wales and the Commonwealth of Australia. Any disputes arising from the use of this website shall be resolved in the appropriate courts of New South Wales.
15. Contact Us
If you have any questions regarding these Terms & Conditions, privacy, or marketing practices, please contact:
Ricoma Australia
Email: info@ricoma.com.au
Phone: 02 8811 1927
Address: Unit 17, 167 Prospect Hwy, Seven Hills NSW 2147
